© 2016-2019 All rights reserved - Mariana Oppel

SHIPPING POLICY
Shipping times

The time I need to prepare an order for shipping varies. For details, see individual items. For *Ready to ship*items it is usually from 3 to 5 business days, *Made to order* items will ship within the time noted in the description, I will communicate with you for more precise times after the order is placed. You will receive a confirmation of order and shipping details through email, tracking number and estimated delivery date.

Gift wrapping and packaging

All pieces are packed with care to ensure their safe arrival. Each piece of my handcrafted pottery comes wrapped in either tissue or wrapping paper, then wrapped with green wrap or eco-friendly bubble wrap inside a shipping cardboard box or a bubble mailer depending on the size of the piece.  

If this is a gift purchase and you would like to include a note, or a gift box, please let me know. 

I cannot be held responsible for items lost (or broken) in the mail, please be sure your address is correct when ordering. If you would like to have your item sent rush or with any other special handling please contact me prior to placing your order.

International shipping

International customers please contact me before purchase for a postage quote. I am not responsible for any taxes or duties that may be incurred on international orders.

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

RETURN & EXCHANGE POLICY
Returns & Exchanges

I take the time to write a complete description of my pieces including size, shape, weight as well as photos from different angles so customers get a sense of what they will be getting before they buy it. If you have any questions please feel free to contact me. That said, I will make every attempt to accommodate reasonable requests.

Just contact me within: 3 days of delivery
Ship items back to me within: 7 days of delivery

Buyers are responsible for return shipping costs. The item should be returned in its original condition, otherwise the buyer is responsible for full payment. If you are unsure how to pack an item, take it to a local pack and ship store for guidance.

Sizing and color details

The different categories group similar items, but as these are all hand made pieces, there will be differences in sizes, even under the same category. Please check for individual piece sizes at each listing.

Though I attempt to photograph my pieces so you can see the way they look like as close as possible to real life, there are color differences on the different devises, so colors my vary.

 
FAQ